Roku setup

[hussmoo]

I took Roku out to put it in a new tv: nothing. Followed all the usual steps (unplug, wait, blah blah). Nothing. Plugged it back into the tv it was working in before. Nothing. Have tried everything. Maybe somehow it just broke between unplugging it from one tv and plugging it into another?

[RokuNimfa-C]

Hello @hussmoo, 

Thanks for reaching out to the Roku Community. 

If you are experiencing issues with No signal when you tried to plug the Roku device into your TV, there are a few steps you can take to troubleshoot the issue. Follow the steps found on our support page: No picture on your TV.

Does this clear the issue you are seeing? If not, kindly provide us an update along with the serial number of your Roku device. Its serial number or device ID is printed on the bottom or back of the product. 

Keep us posted and we will continue assisting you from there. 


Regards, 
Nimfa

[hussmoo]

nothing works. The blue light on the roku comes on but there is a 'no video signal' message from the tv no matter what I do. The curious thing it was working perfectly well before I tried it in a different tv.  I received an email from you requesting the serial # to which I replied but as there is nothing shown here, here it is again:

CT3885050769 

I have followed the troubleshooting instructions now about half a dozen times except for the ‘CEC’ thing because I don’t understand it. Thanks 

[McGuinny]

Hey, did you ever get an answer from Roku? I’m having the same issue.

Thanks,

McGuinny

[RokuERey]

Hi @McGuinny,

A warm welcome in the Roku Community!

Have you tried the troubleshooting steps provided by @RokuNimfa-C to see if the problem persists?

If there's no improvement, kindly provide us with an update along with the serial number of your Roku device which is printed on the bottom or back of the product.

Best regards,

Rey