Roku setup

[maradorno]

Installing Roku Ultra. It choked on adding Channels (35 of 110). Turned TV off after 2 hours.  Now a totally blank screen with “Roku” on top left and the time on the right, but nothing else. Home button doesn’t bring anything. 

[RokuJechealR]

Hi @maradorno,

Welcome to the Roku Community!

Thank you for raising your concern regarding the black screen with the Roku logo issues you have experienced with your Roku streaming device.

We are interested in learning more about your problem. Have you already tried checking to see if the power cord is securely plugged into the power source? What troubleshooting steps have you taken so far to resolve the issue?

Meanwhile, we recommend restarting your device's system by navigating to Settings > System > Power > System restart (if you do not see a power submenu, skip to the next step) to see if you are still experiencing the same issue.

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chrl

[maradorno]

I spent an hour with Roku chat support (before we got disconnected; probably my fault). Then I spent an hour with live support via phone. After setting and re-setting and moving to different wall outlets (just for fun) I was advised to return it. These gadgets are amazing but this is so tedious!!!

[ThomasMarco]

Why was my comment on having the same problems as maradorno deleted?

[RokuJechealR]

Hi @maradorno,

We appreciate the update!

We apologize for the inconvenience this may have caused you. That's not what we aim for.

If you are already in touch with our Roku Support team, we recommend continuing to work with them, as they can best assist you moving forward.

Thanks for your understanding.

All the best,
Chel

[RokuJechealR]

Hi @ThomasMarco,

Thanks for the first post to the Roku Community!

We're sorry to hear about your experience. We'd like to know what issue you've been having with your device so we can help you and find out what's going on.

For us to help you better, we will ask a set of questions to isolate the issue:

• What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
• Are you encountering any error codes or messages? If so, can you send us a photo?
• What troubleshooting steps have you taken so far to resolve the issue?

We will be better equipped to provide further assistance by providing additional details.

All the best,
Chel