Roku setup

[Sophie0717]

When I turn off my new Android Sony Bravia TV, my Roku seems to "forget" all the information I signed in on.  I have a message that says something like "Let's get started setting up your Roku........." even though I registered my Roku when I attached it to the TV.  It's a nuisance and time consuming to have to do this.  

How can I fix this?  My husband is thoroughly disgusted with streaming because of this problem.

Thanks for any suggestions/help with this issue.

Sophie0717

[AvsGunnar · Accepted solution]

@Sophie0717 

Definitely not normal behavior to have to set up the Roku device every time you use it.  More often than not when this occurs, it is due to a bad/failed device (internal flash/chip memory).

If the device is new, return to place of purchase,  or if less than a year old, try returning under Warranty replacement. https://support.roku.com/article/208757058

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You can also try powering your Roku device from the wall outlet rather than the TV's USB port if currently doing so.  Most the Roku devices using USB power supplies, you should be able to use a cell phone charger/wall adapter rated at 5volts, 1 amp.

The above may help, but the device should not be losing the setup info even if underpowered from the TV, so likely just a bad device.  If you get a new device, try using the wall power setup on the next go round. 

[JanB21]

Having to sign in every time I turn on the tv is disgusting. I'm getting rid of Roku tv and will never buy another nor ever recommend Roku to anyone else. 

[RokuEmmanuel-D]

Thanks for posting here in the Roku Community, @JanB21!

We understand how frustrating this issue can be when you have to sign in every time you get back to your Roku to watch a movie, and we'd like to investigate this. 

Tell us more...

• What specific Roku device is affected?
• Is this on a specific channel or you're encountering this on all channels?
• What troubleshooting steps you have tried so far?
• Could you please provide a photo of the exact behavior of it?

We are eager to get you back up and running. Please get back to us. 

Best,
The Roku Community Team