Remotes

Learn how to reset a Roku remote, how a Roku remote works, or pair a new remote.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
cablecutter1
Reel Rookie

Initial setup, does not recognize my tv for voice remote and can't get past this.

Jump to solution

Just bought a new Roku streaming stick 4K with voice remote (battery powered) and during the initial setup I get to activating the remote section why when I enter my tv type it does not find it and I can't get past this point. The TV brand is Axxera. I had a Roku on this TV previously with no issues in setting it up.

Labels (1)
0 Kudos
1 Solution

Accepted Solutions
cablecutter1
Reel Rookie

Re: Initial setup, does not recognize my tv for voice remote and can't get past this.

Jump to solution

I did a google search on it and found the answer. Use Brand Seiki which is the company that makes the tv for Axxera.

View solution in original post

2 REPLIES 2
renojim
Community Streaming Expert

Re: Initial setup, does not recognize my tv for voice remote and can't get past this.

Jump to solution

See this thread for some other brands to try.

You should be able to just reset the stick or unplug the power for several seconds to get past the TV control setup if there's no way to get out of it and pressing Home doesn't work.  Hopefully that won't put you right back where you started.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
cablecutter1
Reel Rookie

Re: Initial setup, does not recognize my tv for voice remote and can't get past this.

Jump to solution

I did a google search on it and found the answer. Use Brand Seiki which is the company that makes the tv for Axxera.

Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.