Roku setup

[Rowepanaxvideo]

What’s the solution?

[Rowepanaxvideo]

Roku express 4K, have tried everything in help windows. Reset password, reset receiver, rebooted receiver, 

no matter what screen locks at language selection.

[Rowepanaxvideo]

Danny, I have read a ton of post regarding the same frozen screen issue. So, please, stop the bs and tell me how Roku solved the problem. Or, how about a RMA to return the unit, just purchased.

jim

[RokuTakashi]

Hi @Rowepanaxvideo,

Welcome to the Roku Community!

Thanks for letting us know about the behavior you're experiencing with the Roku Express 4K, and we're sorry for the trouble. We would be more than happy to assist you with this. How are you powering your Roku device? Is it through a power strip, through a USB port connected to your TV, or directly to a wall outlet?

We look forward to hearing from you!

All the best,
Kash

[Rowepanaxvideo]

Power Strip

[RokuTakashi · Accepted solution]

Hi @Rowepanaxvideo,

Thanks for keeping us updated!

We recommend doing a factory reset to see if that helps resolve the issue. For more information on how to perform this, visit our support article at this link: How to system restart or factory reset your Roku streaming device

One additional action we recommend is to try and connect your Roku device directly to your TV during the activation and setup process.

Let us know how it works!

All the best,
Kash