Roku setup

[JanieMc330]

Screen randomly dropped the show I was streaming and reverted to the home screen in triplicate. Unplugged the tv from the wall for 20 seconds, and now is showing the screen in duplicate. Factory reset did not solve the problem.

[RokuJharra-Q]

@JanieMc330 Welcome!

Thanks for letting us know about this issue. We’d like to look into it more so we can help you out.

Please provide the following information:

• Device info (Settings > System > About)
• Tracker and GC (Home 5x, Back 5x)
• A picture of the TV screen
• When did the issue happen?

Looking forward to your prompt response.

Roku Community Team