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Roku Guru

Free HDMI Extender - Never Shipped/Arrived

On Tuesday November 14th I ordered a Roku Streaming Stick 4K from the Roku website. It arrived on Saturday November 18th. That afternoon I went through the steps to order the Free HDMI Extender for it and the process was successful and it said it was processing.

That was six days ago and the extender never arrived. I only received one update on the USPS tracking website saying that a shipping label was created and nothing further after that. Now it looks like my item never actually shipped and has been lost, I've contacted USPS and gotten no response.

I need Roku's help. Something obviously went wrong with this process and I need Roku to resend another extender if the item was lost because It's been nearly a week and I've gotten nothing.

The order number for my HDMI Extender is: 107025934

The serial number for my Roku Streaming Stick 4K that I entered to order the extender is: S0J7338V6FTY

The USPS tracking number says the following when I check the status:


Shipping Label Created, USPS Awaiting Item

GARDENA, CA 90248 

November 20, 2023, 4:35 pm"

So they created a shipping label and are 'Awaiting Item' that never arrived.

I would like to point out this issue never would have occurred if the Free HDMI Extender was simply included in the Roku packaging with the Roku Stick, power cord and Remote like it should have been!

Roku please help!

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Community Streaming Expert

Re: Free HDMI Extender - Never Shipped/Arrived

There's nothing special about the Roku HDMI extender, it's just a short (4 inches or so) HDMI extension cord with an HDMI plug at one end and an HDMI socket at the other. 

If you really need one for your installation, you may be able to find an HDMI extension locally or at a non-Roku online vendor and get one faster than trying to deal with Roku on this issue.

Or use a female-to-female HDMI connector to connect your Roku Stick to a regular (non-extension) HDMI cord.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Community Moderator
Community Moderator

Re: Free HDMI Extender - Never Shipped/Arrived

Hi @Emissary35,

Thanks for the post, and we regret to hear about this.

We've reviewed your account along with the order number you have provided.

I also sent you a PM for further information.



Roku Community Moderator
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