Roku setup

[marc-bar]

mine is doing the same and my network is more than great.  

[RokuERey]

Hi @marc-bar,

Thanks for reaching out and welcome to the Roku Community!

We understand that you're having the same issue and we appreciate you for sharing your experience here.

Try connecting your device to an alternative network, like a mobile hotspot, and then try again to see if that helps. Or do the steps below.

How to restart your Roku device and router

• To restart your Roku player or Roku TV system, you can either unplug the power cable, wait a moment, and then reconnect it.
• To restart your router, check the instructions from your internet service provider (ISP) or router manufacturer. In some cases, you can simply unplug it and plug it back in, and in other cases it may require pressing a reset button on the device. If you have previously connected to your router, the streaming device should automatically reconnect. If it is not reconnecting, or if you are setting up your device for the first time, complete the network setup process.

We hope this helps!

Thanks,
Rey

[Pailbooks]

My tv just doesn’t come on or is says not connected.  When I see the screen, the remote doesn’t work.  All other tvs in the house are working on WiFi so I don’t think that’s a problem. I’ve unplugged and replugged many times.

[RokuJechealR]

Hi @Pailbooks,

Welcome to the Roku Community!

Thanks for letting us know about the issue you've been experiencing with your Roku device. We'd be more than happy to investigate further.

For us to help you better, we will ask a set of questions to isolate the issue:

• What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
• What is your device's current OS version? (Settings > System > About > press the right button to show the full details)
• Are you encountering any error codes or messages? If so, can you please send us a photo?
• What troubleshooting steps have you taken so far to resolve the issue?

For more detailed information, we'll be able to assist you further.

All the best,
Chel