Hi @marc-bar,
Thanks for reaching out and welcome to the Roku Community!
We understand that you're having the same issue and we appreciate you for sharing your experience here.
Try connecting your device to an alternative network, like a mobile hotspot, and then try again to see if that helps. Or do the steps below.
How to restart your Roku device and router
- To restart your Roku player or Roku TV system, you can either unplug the power cable, wait a moment, and then reconnect it.
- To restart your router, check the instructions from your internet service provider (ISP) or router manufacturer. In some cases, you can simply unplug it and plug it back in, and in other cases it may require pressing a reset button on the device. If you have previously connected to your router, the streaming device should automatically reconnect. If it is not reconnecting, or if you are setting up your device for the first time, complete the network setup process.
We hope this helps!
Thanks,
Rey
ERey.
Roku Community Moderator
