From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
Hi everyone,
Thanks for posting in the Roku Community!
We sincerely appreciate your patience and we are working on ways to better improve this process.
If you did not receive an activation email from Roku after completing this step, you should first check that your email address was entered correctly. Email addresses are not case sensitive, but it is important that an extra letter was not added by mistake, or a period was not inserted in the wrong place.
If your email address was entered correctly and you still do not see an activation email in your inbox, try the following:
- Wait a bit longer: In some cases, it may take several minutes to receive the activation email. Be sure you wait a few minutes before troubleshooting.
- Check your spam folder: Your internet service provider (ISP) or email client (e.g., Gmail, Outlook, etc.) may block emails from unrecognized senders, placing these messages in a spam (or junk) folder. You may need to go into your spam folder and accept Roku as a recognized sender to get the activation email to appear in your inbox.
If the issue is still not resolved:
- Return to your Roku device and press the Back button
on your Roku remote. When prompted, try entering your email address again. - If the issue repeats, try activating your Roku device using a different email address.
We also suggest trying to perform a factory reset on your device. This will reset all settings and return your Roku device to a state ready for initial setup.
Follow the steps below from your Roku device to perform a factory reset.
- Press the Home button
on your Roku remote. - Scroll up or down and select Settings.
- Select System.
- Select Advanced system settings.
- Select Factory reset.
- Select Factory reset everything and follow the on-screen instructions.
For more information on how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device ...
If you are still unable to get an activation code, we recommend rebooting both your wireless router and your Roku device.
If you are still unable to receive the activation code after following these steps, please provide the serial number/device id of your Roku device so we can assist further.
Many thanks,
Mary
