I was told a week ago after I followed the moderator's suggestion to send a PM that support would reach out to help me resolve the fact that my activation link never shows up (even searching my inbox fails to produce the missing email). Support never acknowledged my issue (not even an auto-response). Spouse got on a support Chat, but was given no solution apart from using an email address not previously associated with a ROKU account. For new ROKU users this probably the best approach. For existing account holders, however, it's a headache: Splitting up one's account will occur if you activate a new device on another email (for which you will be forced to input a payment method), even if your plan is to change the email address back to the one tied with your original account post activation.
I am going to go out on a limb and suggest that ROKU must have a security breach and these accounts are essentially locked — which is why it is not possible to add a new device. They won't reset our accounts as we might expect because they haven't resolved the problem. I can't come up with any other reasonable explanation for failure to reset existing users' accounts to enable the activation link emails to begin working again. There are now hundreds of posts dealing with this no-show activation link problem. If it were a glitch with the activation server, one would expect to see a simple message "We are currently working to resolve an activation-server outage. Thank you for your patience". Because there is no statement about why this has impacted so many customers, I can only conclude it must be a liability issue for them to admit that accounts have been locked for security reasons.
ROKU needs to come clean and explain why they are risking that hundreds, if not thousands, of these ROKU units end up returned to stores because customers cannot activate them.
