Roku setup

[ivanahtannica]

@richleonThanks! I will definitely try this. Even if this works, I’d still consider this a bug since this basically means you can’t register more than 1 Roku device to your iPhone. I’m planning to use the other Roku in the bedroom, and the new one in the living room, so I’d like to have them registered at the same time.

[rdlaub]

I'm glad it worked for someone but I really don't think this is the solution. I have 3 Roku sticks and 2 TCL Roku TV's. This is the only one it does not work on,

[JD522]

Hi @RokuDanny-R ,

I already submitted this information via chat last Sunday and still have yet to hear back. Should I resubmit another time?

[rdlaub]

I've also emailed with customer support. They really don't seem to have a solution

[trum]

Hi @RokuDanny-R ,

Should I submit this information to this thread, or somewhere else?

[RokuDanny-R]

Hi Community users,

Thanks for your patience while we investigated the issue.

At this time, we would recommend trying to reboot your Roku device and then trying to access Airplay again to see if you are still experiencing an issue.

Please keep us posted what you find out.

Thanks,
Danny

[JD522]

Still not working. Still have not received an email about my issue.

[RokuDanny-R]

@JD522

Thanks for the follow up.

If you are in touch with our Support team, we would recommend continuing to work with them as they would best be able to assist you moving forward with your issue.

Thanks,
Danny

[RokuDanny-R]

Hi Community users,

Thanks for the posts.

Can you please provide us the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
• steps to reproduce the issue you are seeing
• exactly what you are experiencing on screen when this issue occurs

Once we have more detailed information, we will be able to assist you further.

Thanks,
Danny

[TheKraken]

I have the same issue with 2 brand new streaming stick 4K model 3820RW. Same result with both an iPhone and iPad. It works fine on my old Roku box using the same Apple devices. So it’s not the network or the devices. Very frustrating since the sticks are brand new.