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aphumphries
Level 8

Overheated ULTRA - burning hot

I thought I would add an SD Card as recommended when using multiple channels.

First the SD Card was not recognized and then when I checked it - it was burning hot to the touch (and smell). I belive the SD was INSERTED Correctly. What gives?

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1 REPLY 1
RokuMary-F
Roku Employee
Roku Employee

Re: Overheated ULTRA - burning hot

Hi @aphumphries,

Thank you for reporting this issue to Roku Community!

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device so we can assist further.

Once we have this information, we will be able to investigate further.


Best regards,
Mary

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