Roku setup

[JMP3]

makaiguy,

The account I am having the issue with is my friend's Roku account.

Have not unlinked any old devices.

Just trying to add 3 new Roku sticks to his account.

Only the first one that I added is showing up.

Not sure what your current devices linked has to do with my issue?

[RokuKarla]

Hello @JMP3

Thanks for getting in touch with us here at Roku.

We'd like to gather more information about the issue you're running into. 

• Are you being prompted with an error message?
• Are you not receiving the email activation?

To help troubleshoot the issue further, follow these links:

How to activate or link your Roku® streaming device | Official Roku Support

With more detailed information, we will be able to assist you further.

Regards,
Karla

[JMP3]

Ok, so I gave it another try.

I think what was happening is that the email I was clicking on the wrong activation email message I was getting in Gmail.  This time I made sure there were no activation email message in the Inbox, so I know I was clicking on the right activation email message.

As a result, I was able to add 4 additional Roku sticks to his account for when he returns to Washington State.

All is good.  Thanks for everyone's help.

[makaiguy]

@JMP3-

This forum software can list the Roku devices for the logged in account in the user's posts in the forum.  That's why I was asking which account you were looking at -- the Roku account or the forum account.  I then went on to give an example of how this forum listing cannot be trusted.

Glad you got the problem figured out.