Hi @Fludaddy,
Greetings from the Roku Community!
We understand you're having trouble activating your new Roku Ultra. We're happy to help.
If you do not receive an activation email from Roku after completing the activation steps, try the following:
- Wait a bit longer. The activation email can take several minutes to arrive. Be sure to wait a few minutes before proceeding with the troubleshooting steps.
- Confirm that you entered your email address correctly. Email addresses are not case-sensitive, but extra characters that may have been added by mistake can prevent an activation email from arriving in your inbox.
- Check your spam folder. Your email may automatically block emails from unrecognized senders and place them in a spam or junk folder. You may need to go into your spam folder and accept Roku as a recognized sender to ensure that the activation email and other Roku emails appear in your inbox.
- Activate with a QR code instead. Go back to the activation page and select the Activation with a QR Code option. Scan the QR code with a mobile device's camera to get the link directly on your phone.
For more information, please see this support article on activating or linking your Roku streaming device.
We hope this helps.
Best regards,
John
John
Roku Community Moderator
