Roku setup

[Yolita001]

Hi,

I used to have the univision app installed, however, today I couldn’t opened it and uninstalled it. When I try to install it again, it keeps saying that it’s installed already and showing an “error” message:

the app couldn’t be added.

How can I solve this?

thank you!☺️ 

[makaiguy]

@Yolita001-

We've started seeing reports of individual installed channel apps not being shown in the home page channel grid. These channels can be found and accessed via a channel search but this method is not very convenient.

This has been reported with a number of different installed channel apps, so it may be a random glitch not tied to any particular channel app.

Two methods have been reported as means of removing the channel app in the hope that a re-install will now be visible in the home page channel grid. Note that these methods remove the channel app itself from your Roku account, but do NOT cancel any paid subscription you may have for this channel.

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VIA ROKU REMOTE APP ON ANDROID AND IOS DEVICES
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When in the Roku remote app on your mobile device:

• If necessary, click "Devices" at the bottom of the screen, and connect to one of your Roku devices.

• Again at the bottom of the first screen click on the "Search" magnifying glass and search for your channel.

• Click AND HOLD the channel you wish to remove (a quick click will bring up the remote controls instead).

• Click on "Remove" and confirm.

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VIA ROKU "CHANNEL INFO" SECRET SCREEN"
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[Caveat: "Secret Screens" are not officially supported by Roku, may not work on all models, and may be withrawn without notice.]

CAUTION some of the items listed on the resulting Channel Info screen are required for Roku operation. Be sure you ONLY remove installed channel apps.

• Access the CHANNEL INFO screen using the remote: Home (5x), Up (2x), L, R, L, R, L

• Scroll down the channel app list to find the channel you want to remove

• Select, then Remove Channel, then Home

• Restart: Settings/System/Power <if present otherwise skip>/System restart

[RokuEmmanuel-D]

Hey, @Yolita001.

Thanks for reporting this here! 

It looks like the apps you added aren’t showing up on the Home Screen. No worries—we’ve got your back!

If you're still having problems, please share your device details here:

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (Press the Home button five times, followed by the Back button five times)

Please get back to us!

Roku Community Team