Roku setup

[babygorilla54]

I need to get an RMA and an address for a device that I mistakenly bought using an incorrect, old email address, so I cannot login to work with Support to return. I have emailed 3 times stating this to support, and they just want to help me set it up. I ended up buying a Roku enabled TV instead. Why do you not have a phone # to call to explain what I need.

All I need is an RMA for my device. 

[ispyce]

Roku's customer service support needs some serious work. I appreciate the help they give here on the forums, but it's not always very good service. It can sometimes be hours, if not days, before you get a response and most of the time (at least in my experience, anyway) the service is not that helpful.

I am with you and really, really wish they would set up a customer support hotline.

[RokuJechealR]

Hi @ispyce,

Greetings from the Roku Community!

We apologize for the inconvenience this has caused. This is not what we aim for.

To contact our Support team, you can contact them here. There should be an option to talk to one of our live representatives.

Please keep us posted, and we'll continue assisting you from there.

Best regards,

Chel