Roku mobile app

[Sburns2302]

I have read the various answers on this issue, but none address the particular problem I am having. 
When pressing “watch on mobile” (from the 3 dots), nothing happens. The iPad is connected and can resume a show on the tv, but will not resume on the iPad. 
This has worked for months, but stopped this week. 
any ideas, other than finding the 3 dots?

Thanks. 

[RokuArjiemar]

Hello! @Sburns2302,

A heartfelt welcome from the Roku Community!

We appreciate you reaching out to us about your Roku mobile app. We're pleased to assist.

• Does updating the app fix the issue?
• Does updating the device OS fix the issue?
• Does signing out of the account and back in fix it?
• Does deleting or re-downloading the app fix it?
• If possible, video and/or picture of the issue

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar

[Sburns2302]

Hi,

There are no Roku updates available.

Signing out, then in does not fix.

Deleting Roku and reloading does not fix.

No update was performed on the iPad.

No picture to send as it does not do anything or get any message. 

Thanks for the response. Appreciate it. 

[RokuArjiemar]

@Sburns2302,

Thanks for the post,

We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information?

• Mobile phone make/model and mobile OS (Android/iOS) version:
• App version:

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
We look forward to working with you to help resolve this issue.

Thanks,

Arjiemar

[Sburns2302]

6th generation iPad

Version 15.7.2

[RokuArjiemar]

@Sburns2302,

We have passed along your information to the appropriate Roku team to investigate further. Once more information is available, we will be sure to update this Community thread. 

We appreciate your patience and understanding in the meantime.

Thanks,

Arjiemar

[Sburns2302]

Thank you for your help. 

Steve. 

[Afbauer7]

I have had the same

thing happen on both iPad and iPhone but only for certain shows. Most notably GBBO. Please help fix the issue.
thanks
Allison

[RokuArjiemar]

Hello! @Afbauer7,

We're thrilled to have you with us here in the Roku Community!

We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information?

• Mobile phone make/model and mobile OS (Android/iOS) version:
• App version:

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
We look forward to working with you to help resolve this issue.

Thanks,

Arjiemar

[Afbauer7]

Apple iPhone 13 Pro
IOS 17.2.1