Roku mobile app

[ad34754932]

Using iPhone 14 Pro with latest updates and Streambar LR 9102 and Pro Remote.   When using the iPhone Roku App to connect to Streambar LR if I switch to another app and back the Roku App freezes.   This also happens when using the Roku App Remote.   I deleted the app and then reinstalled it but problem remains.  

[RokuJechealR · Accepted solution]

Hi @ad34754932,

Greetings from the Roku Community!

We apologize for any inconvenience this may cause you regarding your experience with the Roku mobile app on your iOS device, and we appreciate the steps you have taken so far.

We're here to help. Did you restart your device before re-installing it? That step is crucial when performing troubleshooting.

If you haven't tried the suggested order (remove > restart > re-install), we recommend giving it a shot once again.

We also recommend doing a system restart on your Roku device from the Settings menu by navigating to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

Let us know how it goes, and we'll continue assisting you from there.

Thank you,
Chel

[ad34754932]

That worked!   Thank you!!!

[RokuJechealR]

Thank you for letting us know about this, @ad34754932!

We are more than glad to hear that the above steps resolved the issue.

We couldn't be happier to assist you, and we thank you for providing this fantastic opportunity.

If you have any other questions or concerns, please let us know.

Thanks,
Chel