Roku mobile app

[KarimA]

My sister keeps turning off my tv through her phone on the Roku mobile app. I already disabled ‘Control by mobile apps’ on my tv but for some reason she’s still able to connect to my tv and turn it off while I’m using it. Is there any way I could disconnect my tv from the mobile app on her phone. I can’t go through her phone so I need to do it on either my tv or on my phone. PLEASE HELPP

[RokuEmmanuel-D]

Hi @KarimA,

Thanks for sharing your first post in the Roku Community!

We understand that you would like to unlink the Roku Mobile App from your sister's phone. We'd like to investigate and help you out. We'll forward this to the appropriate team for further investigation. In the meantime, we need some additional details for the escalation. For us to expedite the issue please provide us with the Roku Mobile App version by going to the App > then go to Account > and tap Help and About.

Once we receive this information, we will be able to forward it to the appropriate team so they can conduct a thorough investigation.

Please don't forget to ask for assistance if you have further questions.

All the best,
Emman