Roku mobile app

[Chave]

Previously purchased and installed  but recently moved and reconnected device but doesn’t work. It is connected to tv but won’t connect to my phone for the remote. I don’t have a remote for it so I can’t even connect manually. On the Roku app it doesn’t appear and if I try to add it Roku Home app doesn’t give me that option. It does appear on the website as one of my devices but no where else. 

[andyross · Accepted solution]

It's likely not on the same network, or not really connected to a local network. You can find remotes at places like Walmart and similar. If it's NOT a stick model, you can use a basic universal remote from many brands. If it is a stick, you need to use a real Roku remote. Hopefully you can pair it without having an existing remote, or without having to do a factory reset.