Roku mobile app

[Sfelton]

I'm using the Roku app on my Samsung s23. When I pause a show, if I receive a notification on the phone, the show starts playing again. It happens consistently. I see others have had the same issue with samsung phones. Has there been a resolution?

[RokuERey]

Hi @Sfelton,

Greetings from the Roku Community!

We see that you're having an issue with your Roku mobile app and thanks for flagging us about this.

We'd like to know when you started seeing this or how long you have been experiencing this issue. If you haven't tried any troubleshooting you can reinstall the app and then try again to see if that reproduces the same behavior.

If the problem persists, please report back here with the details below.

• Brand/model of the mobile device
• App current software version

We'll be looking forward to hearing back from you.

Thanks,
Rey

[Sfelton]

Hi, reinstalling the app did not work. I narrowed it down to when I am connected to my bluetooth headphones. Once paused from my phone Roku app, if I voice to text or if I receive a notification on my phone, the TV starts playing again. I have 3 TVs with the same issue. 

Samsung s23 Ultra

Version: 10.3.0.3595968

Another thread with the same issue not solved:

https://community.roku.com/t5/Solving-playback-issues/Roku-autoplays-after-every-notification-or-act...

@Fuddrucker 

[Sfelton]

Hi, does anyone have a solution? I send the requested information above.

Thank you!

[samroney]

I have the opposite problem… I want to know how to make my Roku pause when I get an incoming call on my iPhone.