Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Vshari
Reel Rookie

Re: Some Shows no longer load on "watch mobile" but others do

I can't even get the option to watch. It was there one day then gone. I wish I could post a screenshot

0 Kudos
RokuJechealR
Community Moderator
Community Moderator

Re: Some Shows no longer load on "watch mobile" but others do

Hi @Cindyudel @Vshari,

Greetings from the Roku Community!

Thanks for letting us know about the issue you've been experiencing with the "Watch on Mobile" feature on the Roku Mobile app. We're interested in learning more about the problem, but we need more details.

Refer to these questions to better identify the issue you're experiencing:

  • When did you notice the issue occur?
  • Are you encountering any error messages or error codes? If so, can you send us a photo?
  • What is the Roku mobile app build version?
  • What is your mobile phone's model and OS version?
  • Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
  • What troubleshooting steps have you taken so far to resolve the issue?

With more information, we'll be able to assist you further.

All the best,
Chel

Jecheal R.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.