Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Vshari
Reel Rookie

Re: Some Shows no longer load on "watch mobile" but others do

Jump to solution

I can't even get the option to watch. It was there one day then gone. I wish I could post a screenshot

0 Kudos
RokuJechealR
Community Moderator
Community Moderator

Re: Some Shows no longer load on "watch mobile" but others do

Jump to solution

Hi @Cindyudel @Vshari,

Greetings from the Roku Community!

Thanks for letting us know about the issue you've been experiencing with the "Watch on Mobile" feature on the Roku Mobile app. We're interested in learning more about the problem, but we need more details.

Refer to these questions to better identify the issue you're experiencing:

  • When did you notice the issue occur?
  • Are you encountering any error messages or error codes? If so, can you send us a photo?
  • What is the Roku mobile app build version?
  • What is your mobile phone's model and OS version?
  • Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
  • What troubleshooting steps have you taken so far to resolve the issue?

With more information, we'll be able to assist you further.

All the best,
Chel

Jecheal R.
Roku Community Moderator
0 Kudos

Re: Some Shows no longer load on "watch mobile" but others do

Jump to solution

I came here to read posts after facing the same issue. The “watch on mobile” option just was not available for most shows. After troubleshooting in every way noted, I observed that I was able to “watch on mobile” everything in my “continue watching on tv” section of app by touching ellipses under thumbnail, but this was not an option for anything in my “save list” nor anything else I searched.  To test this theory, I loaded content on my Roku device, started a show there, watched for 2 minutes or so, then returned to mobile app and viola I now see option to watch on mobile. Hope this helps others who may have issue!  Also maybe help Roku resolve issue!

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.