Roku mobile app

[TxPard]

Android app fails to recognize all 3 Roku devices every day. I have to uninstall and reinstall the app to get the app to recognize the Roku devices.

[RokuJohnB]

Hi @TxPard,

A warm welcome here in the Roku Community!

We understand you're having a problem with the Roku mobile app since it will not recognize your Roku devices. We're happy to assist you. Please check out this support article here on how to connect your phone to a Roku streaming device with the Roku mobile app.

If the problem still persists, please keep us posted.

All the best,

John

[Jlleeuga]

Does it have something to do with IP address refresh on router or router compatibility? When over half of your domestic users are connecting with att/comcast integrated router you’d think they would have it dialed in 

[Julia111]

I worked with Xfinity for 2 hours on this issue - it's not the router, it's the app.