Roku mobile app

[laina888]

Has anyone else had an issue with the Roku app disconnecting when you go out of the app and go back into it?

I can open the app, use it, go to a different app or just lock my phone and open it back up and my phone is disconnected from the tv app

[RokuEmmanuel-D]

Welcome to the Roku Community, @laina888!

We understand that your Roku Mobile App won't stay connected on your phone, and we'd like to be able to assist you.

If you haven't tried any troubleshooting steps, you may try the following troubleshooting steps below:

• Try removing and then reinstalling the app to see if the issue is resolved.
• Try to sign out then sign in on the app again.
• You may also try it on a different phone and see if the app behavior is also observed.
• Make sure the app is up to date. Check for any new firmware on the Apple Store or Google Play Store. 

Please let us know if you need further help. 

Thanks,
Emman

[laina888]

@RokuEmmanuel-D Hey there. I logged out of my account on the app and logged back in and it continued to disconnect. I deleted then reinstalled the app and it worked for a minute, but when I open another app like tiktok or Facebook and go back to the Roku app, it disconnects again. my app is updated as well. It is also doing the same thing on my partner’s phone and he’s done all the steps as well

[RokuEmmanuel-D]

Thanks for keeping us posted, @laina888!

We understand that the issue still persists even after doing all the suggested fixes above. We'd like to take a closer look at this. 

Could you please try this quick fix and let us know if this works for you?

Here's how...

Connect to your Roku device manually

Locate the IP address of your Roku device by going to Settings > Network > About, and then use the steps below to connect manually.

1. Launch the Roku mobile app
2. Tap Devices 
3. Tap Get help?
4. Select Connect manually
5. Enter the IP address of your Roku device and tap CONNECT

In the meantime, you may visit this support article: How to connect your phone to a Roku streaming device with the Roku mobile app.

Let us know if this helps or if you need additional tips to speed things up!

Best of luck,
Emman

[laina888]

@RokuEmmanuel-D  Hey again! I manually connected my Roku device. However the issue is still active, when I get on TikTok and a few other apps my phone still disconnects. I repeatedly have to swipe out of the app and reopen it. I checked for updates on the App Store, but the Roku app is still up to date. Are there any other options?

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @laina888!

Is this only happening on this mobile device? If so, have you tried installing the app on another device to see if the issue persists?

Furthermore, could you tell us on what mobile device is the Roku App installed?

Let us know your thoughts. 

Best,
Emman