Roku mobile app

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Baker93
Reel Rookie

Roku app network not connecting

Hello

I recently moved to a new place and got a new wifi and network for my Roku. I have gone in and changed the network and it says a strong connection however when i try to use the Roku App it constantly says that it’s not on the same network when it is? I’ve done a system reset and even tried connecting manually but the app states “the Roku device was not found at this address” 

 

please help! 
Thank you 

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3 REPLIES 3
renojim
Community Streaming Expert

Re: Roku app network not connecting

Is it some kind of public or community Wi-Fi?

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Baker93
Reel Rookie

Re: Roku app network not connecting

It is not it’s my own private wifi 

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renojim
Community Streaming Expert

Re: Roku app network not connecting

I assume you're using a router supplied by your ISP?  Some routers have a security setting that keeps Wi-Fi connected devices from communicating with each other.  One user reported that he had to enable uPnP on his Spectrum (I believe) supplied router to get the app to discover his Roku device.

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