Roku mobile app

[DJAGHAI1]

Why can't I stream on my Android phone? Why isn't there live people to talk to about fixing problems? You don't have a problem taking my subscription fees out every month, so please fix these problems. THIS IS FALSE ADVERTISING. Not happy with service. #lknks to product; links to members, content 

[RokuArjiemar]

Hello! @DJAGHAI1,

Thanks for posting here in the Roku Community!

We are glad to help with streaming on your Android phone.

• What Mobile phone make/model & mobile OS version you are using?
• Does updating the app fix the issue?:
• Does updating the phone/tablet OS fix the issue?:
• Does signing out of the account and back in fix?:
• Does deleting/re-downloading the app fix it?

The Roku app for Android is compatible with Android devices running Android version 5.0 or higher. Visit the Google Play store on your Android device, or visit the online Google Play store to download the Roku mobile app for Android.

For more detailed information about using the Roku mobile app please check this out: Roku mobile app

Please keep us updated on your progress so we can continue to assist you. We are looking forward to hearing back from you.

Thanks,
Arjiemar

[makaiguy · Accepted solution]

@DJAGHAI1-

What is it you're trying to stream in the Roku phone app?  The app is primarily a remote control alternative to a physical remote.  The only thing you can stream to it is Roku's own The Roku Channel content for which they have the right to control distribution. 

Premium channels purchased through Roku that are viewed through The Roku Channel on a Roku device cannot be viewed thru the Roku app on a phone.  It is my belief this is because the owners of those channels only grant Roku the right to display their channels' content on actual Rokus, not on other platforms.

What Roku claim(s) do you consider to be false advertising and where do you find them?