Roku mobile app

[Matt19851985]

When I use Roku app on my phone. Everything on it works properly. Except for one key aspect. When I do voice search on my phone such as "according to Jim" it displays the results. I then use the arrows on my app to select the title. Then when I click on the title. It shows options but it shows a missing picture logo on everything. So I know that according to Jim is on Amazon prime. However the Amazon prime logo is not showing up.

When I use my Roku remote pro to do the same voice search it shows up the logos of Amazon prime and other platforms. 

I've tried many searches with the Roku app to use the voice search in the same result every time it doesn't show any of the company logos it doesn't show the episode logo that used to be there. Unfortunately I can't upload a picture of what my TV looks like but none of the app logos are there when you do a voice search and you click on the result. 

[RokuEmmanuel-D]

Hi, @Matt19851985.

Welcome to the Roku Community!

Thanks for informing us about the issue you're experiencing with your Roku App, we completely understand how frustrating this can be, and we're here to help you get back up and running. 

Here are a few quick steps to try.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

Please let us know if this helps or not so we can suggest more troubleshooting steps.

Best,
Emman