Tried the Roku app for the first time last night as the battery drain when plugging headphones into the remote is beyond insane, changing batteries every other day, when before using without headphones the batteries would last like a year.
I understand that the remote uses a built in sound amplifier or something which is responsible for the high drain, but at least I have a ton of rechargeable batteries.
The app continues to drain long after the headphones are disconnected from my phone (Pixel 5a). I unplugged my phone this morning when I got up and noticed within a few hours the battery has dropped by close to 20% without even using it! No headphones attached. The culprit? The Roku app!
What's really annoying is that you have to go into settings>apps and literally force close the Roku app to shut it down. Very few apps behave this way, so I'm uninstalling it because I can't risk it killing my battery if I'm out and forgot to force close it even when no headphones are attached.
As a previous customer commented, please stop passing the buck to anyone other than yourselves, this is a Roku app that is having the same issues on multiple different brands of Android phone, iPhones etc, so it's pretty obvious the fault lies firmly with the app.
Continuing to push customers away is unprofessional and ensuring they will look for alternative streaming devices in their future purchases.
I'm writing directly to Roku HQ detailing that their paid support agents are not helping customers and passing them blame literally everywhere else except the app. What is the point of having support reps when they do not help, not even to proactively pass information along to the app dev team. Of course I understand that I'm likely wasting my time and getting a canned response about how they care about customers and will look into it.... Reality is that support reps are likely very low skill call center phone jockeys with limited scripts they can refer to, so it's hard to blame them too. The problem is far deeper, and one that suggests Roku has very little interest in customer support beyond this flimsy facade.
You can be better than this!
