Roku mobile app

[Ibandrews]

Hello! When using Roku app, the keyboard wants to pop up every time I go to use the remote. This will happen as if I am in a place where the keyboard should be triggered, but I am not in such a place. I have uninstalled and reinstalled the app and that did not work.

help!!

[RokuJohnB]

Hi @Ibandrews,

Welcome to the Roku Community, and thanks for keeping us posted!

To clarify, this is the issue you are experiencing with the Roku mobile: the keyboard pops up after opening the Roku device using the Roku mobile app. In this case, when the issue occurs, what screen page shows on your Roku device? Are you able to exit the keyboard that pops up, or is it stuck on the screen? Does the keyboard consistently open even when trying to access other features on the Roku mobile app?

With detailed information, we will be able to assist you further.

Thanks,                                                                                                                                                John

[Inzane]

If anyone comes across this post trying to figure this out I will put what worked for me and hopefully it works for you.

Step 1: Go to roku settings -> system -> software update.

Step 2: If there is an update it will restart, if you are up to date, then choose system restart in this same menu and manually restart the roku.

Step 3: clear cache and clear data for the roku app in your phone settings. If you don't know how to do this just Google "how to clear app cache data on *your phone model*"

Step 4: uninstall and reinstall the roku app on your phone.

Step 5: reconnect your phone to your roku and see if your problem is solved.

This process worked for me, hopefully it works for you and you can now use the roku app without the stupid keyboard popping up every time.