Roku mobile app

[Ladymali]

Same!!

I mean I’ve had connection issues with my Roku tv off and on but for the most part everything has worked up till now. 
iphone 14 pro max, most current version of the app. 
I’ve tried everything but my app wont even recognize my tv as a Roku device anymore. I used the manual method to try to connect the app so I can use the remote. Put in the tv’s IP address, and the app says “no roku devices are found at this address”

[Imnotarobot2]

So here's an update: I tried connecting to my Roku TV from the Roku app this morning (3 days after reporting the problem, above) and now it connects. The only thing that's different between now and before (to my knowledge) is I installed the latest iOS version on my iPhone yesterday (16.6). I didn't install the iOS update to fix the Roku connection issue (wasn't even thinking about Roku when I updated the iOS) but guessing now that has something to do with it. Sure would be nice to hear something real from Roku about this.

[RokuAnjelie]

Hello Community users,

Thank you for posting!

We would be happy to look further into this issue, but we need more details. Can you please provide us with the following information:

• Roku device model, serial number, Device ID, and software OS/version (these can all be found in Settings > System > About).
• Brand, model, and current OS that the mobile device is running.
• The version of the Roku mobile app that your mobile device is using.
• Steps to reproduce the issue you are seeing.

Once we have this information, we can pass it along to the appropriate Roku team to investigate further.

Thanks,

Anjelie

[Rozi]

I paid for a year to use my cell phone as a remote.  One day it just stopped working.  Now it keeps telling me NO DEVICE FOUND....HELP!  Please no more reading things that don't work I want live support.

[RokuJohnB]

Hi @Rozi,

Welcome to the Roku Community!

We understand that you're having a problem with the Roku mobile app since it will not find your nearby Roku devices. We're glad to help. Can you please provide the following information?

• What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV)
• When did it start happening that your Roku mobile app would not connect to your Roku devices?
• Did you recently make any changes to your network or network provider?
• What troubleshooting steps have you taken so far?

With detailed information, we will be able to assist you further.

Thanks,

John

[5Ranges]

Same issue as above:

Roku Express 4K+
2 32” onn Roku TVs 

Roku Streaming Stick

First noticed issue today, restarted Roku, TV and uninstalled and reinstalled app. Tried connecting manually but no luck. All devices and phone are on the same network (5ghz).  App cannot find any of my devices. No changes to network or network provider.

[5Ranges]

Btw the drop-down does not include several of your products:

3941RW2 Roku Express 4K+

[RokuArjiemar]

Hello! @5Ranges,

Thank you for reaching out to the Roku Community! 

We appreciate you bringing this to our attention for having an issue connecting your Roku mobile app to your Roku device. We can help get this sorted.

If your Roku device is missing from the discovery screen, check that your phone or tablet is configured properly.

• Is your phone or tablet connected to the correct Wi-Fi network?
• Confirm Wi-Fi access is enabled on your Roku device
• Verify your network is configured properly

Turn the free Roku mobile app on your phone into a remote by choosing your Roku streaming device when you first launch the app. If your Roku device does not appear on this initial discovery screen, you can try the troubleshooting tips outlined in this article: How to connect the Roku mobile app to your Roku device over Wi-Fi

Please keep us posted on what you find out and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar

[1kinghec]

You can’t be this slow, they’ve already stated that all the connections are correct and it’s configured properly and it still doesn’t work !! You guys are talking in circles instead of actually helping us w the problem !!

[Skfhjajansnd]

Thank you!!