Roku mobile app

[riel]

Galaxy A315G/DS

[RokuJohnB]

Hi @riel,

Thank you for keeping us posted!

We appreciate the information that you have provided to us. Do you have another phone and see if it reproduces the issue?

Regards,

John

[xkqmurrey]

I’m not able to watch tv apps like Hulu, peacock fondly and prime video.   I can’t watch any of the free channels.  I have unplug my internet and check to make all apps are up to date.  I not understand why I’m not able to watch tv at all.

[Bratt117]

I am having the same problem and I have tried with iPhone and android phone. Use to be able to now I can't not even on airplay#

[RokuJharra-Q · Accepted solution]

A warm greetings here in the Roku Community, @Bratt117!

We understand you cannot connect your device to your Roku mobile app. We're glad to help.

You may also try performing the steps below to see if they will make a difference.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Software update
5. Select Check Now to check for updates manually

Please consider uninstalling the app and then reinstalling it again. To obtain additional details on isolating this problem, kindly visit our support website by clicking this link. Why does the Roku mobile app not see my Roku® streaming device?

Best regards.
Jharra