As a tech person I can appreciate the possibility of WiFi issues, but let’s look at the facts here: on a 5GHZ channel (tv and iPhone on same channel), have no other devices currently running on my network, sitting 6ft away from router, which sits 1ft away from tv. I’ve gone through 3 iPhones, multiple Roku OS versions, multiple iOS versions, tried all the settings suggested and still the same exact problem with same symptoms. This isn’t a WiFi problem!!!
Roku has probably the worst customer service I’ve ever seen from a tech company and that’s usually indicative of company structure and principles, and as a result quality assurance will always suffer. As paying consumers we have a right to expect some additional guidance other than power down your tv and try again, especially with a considerable number of folks having tried this and all having continued issues.
After a previous issue with Netflix not playing certain shows and a support ticket that went ignored by Roku, after having me unplug my tv 36 times, then customer support no longer responding I had all the signs needed to NEVER purchase another Roku product again. It wasn’t until I stumbled across an internet posting of secret menu codes and how to disable Dolby 5.1 that it got resolved.
There are Roku tech folks monitoring this forum and are always willing for customers to DM them with details to give the appearance of service, but never return to the board to offer any conclusions for the community. Wonder why? Nor do any of those board members ever return with the “Hey they fixed my problem” updates, hmmm.
The ugly truth seems to point to an ok product while it’s working, but poor customer service, quality assurance, and potentially poor research and development.
