Ok Roku, I'm finally coming out of the period of any expectations for personalized customer service and am trying to use these "Community" forums. I would think at the very least, you could employ at least one individual to monitor and look at these threads, respond to them, AND GET THE PROBLEM FIXED AFTER A YEAR! Let me give an example of how out of touch your engineering/customer service department is to the real world. In your one Setup and Troubleshooting article "How do I solve problems with private listening?" at https://support.roku.com/article/217479488 it says "While using private listening, make sure no other devices on the wireless network are downloading or streaming music or video." HOW UNREALISTIC THIS IS! There are 3 people in my household, 2 gamers, and probably upwards to 15 devices connected at any one time, all sorts of streaming going on, video, audio. Out of all these devices, apps, all the audio, all the different kinds of headsets, mostly bluetooth, this is the only one that has any issues. Hello? Is there a human Roku employee here anywhere? Disgruntled "modern" user trying to use a community forum to get a tech issue resolved for a year.
