Smart home app

[JLO80]

I have received over 50 messages that I’m signed out. But I’m not? I’ve done everything to resolve!! Help plz!? Scam?? 

[RokuRiamie-D]

Hi @JLO80,

We understand that you may be receiving messages stating that you have been signed out. No worries, we are more than willing to help you with this.

To further assist you, please provide us with the following details.

• What Roku device are you using?
• When did you start to experience the issue?
• Did you receive an update before you experienced the issue?

Providing this information will help us to look closely into this issue. Please keep us posted.

Regards,
Riamie

[makaiguy]

@JLO80-

• Notification from whom?  Roku?  Some channel or other?
• Delivered how?  Email?  Text message on phone?  Something on screen?
• Can you post the full text or a screen shot of one such notification?

[Oceankissed]

I am getting them too. Rather than my normal notifications about which camera has movement it is sending you have been signed out.

[RokuTakashi]

Hi, @Oceankissed 

Thanks for posting here in the Roku Community.

We appreciate you for letting us know about the issue you have encountered with notifications with the Roku Smart Home app, and we'd like to investigate this issue. Can you please provide the information below:

• Roku Smart Home device model and Mac Address. (Smart Home mobile app, > Settings> Device info)
• Log ID (from the Roku Smart Home app, select Account > Roku Support > Submit a log)
• Mobile device brand, model, and OS version.
• Screenshot of the Notifications.

In addition, we recommend uninstalling the Roku Smart Home app, and installing it once more to see if this resolves the issue.

Please keep us posted.

Best wishes,
Kash