Roku mobile app

[SoCalBabe]

Hello!

Im having trouble linking my Roku device with my iPhone 15 via the Roku mobile app (remote). It was working fine and out of now where it doesn’t link anymore. Anyone else having this issue?

[RokuEmmanuel-D · Accepted solution]

Welcome, @SoCalBabe.

We are thrilled to have you here in the  Roku Community!

We understand that you're having difficulties connecting your Roku Mobile App to your Roku Device. We'd be glad to help you resolve this issue.

To link your smartphone to your Roku device using the Roku Mobile App as a remote control, you can follow these steps to troubleshoot the problem.

1. On your Roku Device, navigate to Settings > Network > About to check the WiFi connectivity.
2. Compare the WiFi network name on your Roku Device with the WiFi network name on your smartphone to verify that they are the same.
3. Check if your Roku Device is configured correctly. To check if the Control by Mobile Apps setting is enabled, Go to Home > Settings > System > Advanced System Settings > Control by Mobile Apps > Network Access > then choose > Default.
4. If none of the Troubleshooting steps above are working, try Restarting the Roku Device by going to Home > Settings > System > Power (if you don't see the Power Submenu, skip to System Restart.
5. Additionally, if the System restart fails to work, try connecting your Roku Device manually by locating the IP Address. To locate the IP Address, go to Settings > Network > About. On the Roku Mobile App, go to Devices > Get Help? > then select Connect Manually > Lastly, enter the IP Address, then tap Connect.

If the issue remains unresolved after following all these steps, try Uninstalling and Reinstalling the Roku Mobile App. For more intricate troubleshooting procedures, you can visit this support FAQ How to connect your phone to a Roku streaming device with the Roku mobile app.

Please give this a try and let us know if it improves your current situation.

Best regards,
Emman

[Fireball444]

I have done everything listed and I still can't connect my s22 to use the remote part of the app. Not sure what is going on with it.

[RokuJechealR · Accepted solution]

Hi @Fireball444,

Thanks for the first post to the Roku Community!

We understand you have trouble connecting your Roku Mobile App to your Roku Device. We also appreciate the steps you took to resolve the issue.

Here are a few troubleshooting steps you can try to resolve this issue:

1. Connect to your Roku device manually.
   In the top corner of the device selection screen, tap the icon with a circle and three dots, and then select Connect Manually. Next, enter your Roku device's IP address and tap Connect. You can find the IP address by visiting Settings > Network > About on your Roku device.
    
2. Restart your Roku device.
   After restarting your Roku device, ensure it is connected to the correct wireless network.
    
3. Restart the Roku mobile app.
   Restart the app by doing one of the following:
   • On iOS devices, double-click the iOS home button and swipe the Roku app to close it. After it has been closed, tap on the Roku app icon to launch it.
   • On Android devices, press the Recents button and swipe the Roku app to close it. After it has been closed, tap on the Roku app icon to launch it.
      
4. Check the network name.
   Many routers today utilize two signals to provide better speed and coverage. These devices are called dual-band routers because they transmit data at the lower 2.4 GHz and higher 5 GHz bands. When connecting devices to your wireless network, the choices may include multiple networks with a similar name (e.g., MyNetwork_2.4GHz, MyNetwork_5GHz). Confirm that your Roku and mobile devices are connected to the same band and network name.

For further details, visit the link: Why does the Roku mobile app not see the Roku streaming device?

If the issue persists, be prompted with an error message, or if you see something different, please let us know what you see.

We look forward to hearing from you and looking closely into this issue. Thank you!

All the best,
Chel