Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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RokuTakashi
Community Moderator
Community Moderator

Re: Error attempting to sign in to mobile app on second iPhone

Hi, @Sivo @joshbuttler

Thanks for posting here in the Roku Community.

We appreciate you for sharing this information to us, and we'll provide some steps on how to resolve this. Have you tried restarting your modem/router or using your mobile hotspot to see if you're able to sign-in successfully? Also, have you ensured that you have entered the correct credentials including the case-sensitive parts?

Please let us know how this works.

All the best,
Kash

Takashi O.
Roku Community Moderator
0 Kudos

Re: Error attempting to sign in to mobile app on second iPhone

Nice to see that nearly four months later there’s still no resolution to this bug. iPhone 15 pro max, iOS 17.1.1

I’m able to sign in on a browser on both pc and phone, can’t use the app at all on any device. Gives the error “Error something went wrong”. There’s no error code given, however without access to the app, I’m not able to connect the device to the account, so effectively it can’t be used without a connected streaming device, which sort of defeats the purpose of the Roku tv. 

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renojim
Community Streaming Expert

Re: Error attempting to sign in to mobile app on second iPhone


@Monkeywrench wrote:
...however without access to the app, I’m not able to connect the device to the account, so effectively it can’t be used without a connected streaming device, which sort of defeats the purpose of the Roku tv. 

I know it's not helpful for the "sign in" issue, but can you clarify what you mean by this?  You certainly don't need to use the Roku mobile app to set up or use a Roku TV.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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DadOfFour
Channel Surfer

Re: Error attempting to sign in to mobile app on second iPhone

Here we are nearly 7 months since my original post and my wife still gets “Error Something went wrong, please try again later.” when trying to sign into our account on her phone. I am having a hard time believing this ever was escalated to the tech department as was promised. 

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