Just curious, How many users need to complain about this issue before roku plans to fix it? This has been happening for the past year and we've got roughly 20 or so users actively complaining about this, Who knows how many are silently suffering with it.
I know my credentials are correct, because I can log on to the roku app using my iOS devices using the same credentials, as well as some Android devices (I can login with my Pixel 7, But get the aforementioned error on my OnePlus 8T) . Several other users in this thread have also reported the same, Some devices work, some provide the error.
If you plan on flat out not supporting specific Android device models, That's fine, Just make an announcement, provide and maintain a list of unsupported devices. Or do what most Google Play Store publishers with half a brain do and blacklist the app from being installable on undesirable devices. Or better yet, Rather than having the app gaslight your users into thinking their credentials are wrong, Have it display a message stating that the device you're logging in with is unsupported! A bare minimal solution!
At the moment, Some affected users are encouraging others to download older versions of your app from shady APK sites, which resolve the issue, But could contain malicious modifications, Exposing your users to potential data breach or other security issues.
These smooth brained moves could end up saving Roku the burden of needing to properly support their products, but they will come at the expense of the user security. Please fix this.
