Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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toconnect2me
Reel Rookie

Can't install Roku Channel App from Google Play Store is NOT eligible for Android 13.

Can install Roku Channel App from the Google Play Store. Doesn't even show it for my Android 13 platform. I had to got to browser to try and install it. But the Google Play Store on the browser says my device is not eligible to install the Roku Channel App. I recently updated to Android 13.i went to apkmirror and tried to install the latest Roku Channel App Apk, but it only crashes every time I try to open it. Is the Roku Channel App available for Android 13? How & where can I install it? 

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6 REPLIES 6
RokuERey
Community Moderator
Community Moderator

Re: Can't install Roku Channel App from Google Play Store is NOT eligible for Android 13.

Hi @toconnect2me,

Welcome to the Roku Community, and thanks for the inquiry.

You will need to download the official Roku mobile app in order to access The Roku Channel on your mobile device.  You can visit our help page at the following link for additional information: How to install the Roku® mobile app This article contains information on how to make use of it as well as how to gain access to it.

I hope this helps!

Thanks,

Rey

ERey.
Roku Community Moderator
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toconnect2me
Reel Rookie

Re: Can't install Roku Channel App from Google Play Store is NOT eligible for Android 13.

I have the Roku Remote App. I'm trying to download the Roku Channel App. https://play.google.com/store/search?q=Roku%20channel%20app&c=apps for Android. So I can watch the Roku Channel from my Android phone.Thank you!! 

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toconnect2me
Reel Rookie

Re: Can't install Roku Channel App from Google Play Store is NOT eligible for Android 13.

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RokuCarly
Community Moderator
Community Moderator

Re: Can't install Roku Channel App from Google Play Store is NOT eligible for Android 13.

Thanks for the clarification, @toconnect2me!

Please be advised that we don't have The Roku Channel app. All we offer is the Smart Home app for Roku smart home monitoring and the Roku Mobile app, which can be used as an alternative for your physical remote. You may also access The Roku Channel on your mobile app if you successfully linked the app on your Roku streaming device/TV. 

Kindly reply to this thread if you have further queries. We'd be glad to further assist you with this. 

Regards,
Carly

Carly Y.
Roku Community Moderator
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Strega2
Roku Guru

Re: Can't install Roku Channel App from Google Play Store is NOT eligible for Android 13.

That app certainly claims to be Roku’s app, but I think what can be confusing here is that the google play store offers apps for both Android phones and Android TVs, and it’s not that easy (for me at least) to tell which are which other than to inspect the list of my compatible devices.  Ie: this one claims to be compatible with my Android TV player, but not my phone, so I think it’s probably a TV-only app.

Banned but back. Because why not?
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atc98092
Community Streaming Expert

Re: Can't install Roku Channel App from Google Play Store is NOT eligible for Android 13.

When I check the Google play store, it says the Roku Channel is available for all my devices. However, all of my devices are streaming players, not phones or tablets. And that might be the issue. 

Dan

Roku Community Streaming Expert

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