Roku mobile app

[fcsux]

We just bought our new roku, and i can't get it to connect to my phone app. I tried manually entering the IP adress, it said it wasn't valid, and it doesn't show one with my serial number around. we live in an apartment complex that shares wifi, maybe that's it? but other peoples' rokus show that i can connect to. 

[RokuERey · Accepted solution]

Hi @fcsux, 

Thanks for reaching us here in the Roku Community!

We've got some troubleshooting steps that you can try here: How to connect your phone to a Roku streaming device with the Roku mobile app.

Let us know if this helps you out. Thanks!

Regards,
Rey