@natefisher21
What Model Roku Player are you waiting to speak with Customer Service for. Did you ever end up getting the issue resolved? I'm just curious. In my experience with many companies customers service it can be a challenging process but if you were offered a discount I would hope you would in the end get it.
I was suppose to get Hulu for free for 6 month through T-Mobile. Spent hours on the phone with the customers service rep. 1 month later. There was a bill for a full priced month of Hulu service. I was able to resolve the issue by calling back a 2nd time but lord know if I added up the time how long it took.
I'm pulling for you. Hopefully you got the discount!