Roku legacy products

[natefisher21]

Im now 2 hours into it with Customer Service trying to understand why you would offer me a discount, I go to use it, its invalid and now you wont honor it.  Why should I buy a product knowing in five years you wont support it.  

[Dfresh567]

@natefisher21 

What Model Roku Player are you waiting to speak with Customer Service for. Did you ever end up getting the issue resolved? I'm just curious. In my experience with many companies customers service it can be a challenging process but if you were offered a discount I would hope you would in the end get it.

I was suppose to get Hulu for free for 6 month through T-Mobile. Spent hours on the phone with the customers service rep. 1 month later. There was a bill for a full priced month of Hulu service. I was able to resolve the issue by calling back a 2nd time but lord know if I added up the time how long it took.

I'm pulling for you. Hopefully you got the discount!

[Shawna75]

Is there any updates? I've not had any issues with customer service, they are usually good at standing by what they offer. But, if course every person and situation is different. I've been to battle with Verizon on more than 1 occasion and sadly we don't get compensated for the hours spent trying to resolve it! I'm hoping things worked out for you, because I've been with Roku a long time and haven't had any issues (but I know it can happen)! Would def love an update!!