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Level 7

unable to play any video

I have a roku channel for last few years. and i converted to direct publishing 2 years. 

Channel was working fine till 27th april. Since then users are not able play any video. They can browser the channel. it shows all content thumbnail but when clicking on any thumbnail, nothing happens.

in dashboard, feed status is fine and no error.

Can someone suggest any way to debug this.

Note: when using search feature to find a video, then it plays.

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15 Replies
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Level 11

Re: unable to play any video

That is weird & not sure I've heard about that before, but it sounds familiar. Try a forum search here for some of those keywords (Thumbnail, Search) and sort by date. See if anything occured in the last month or two.

Otherwise, try emailing partnersuccess@roku.com  although, just a quick question, do you host your videos with Vimeo?  In general, there's been an off & on glitch with them, but it wasn't related to that issue specifically from what I recall. Anyway, email partner success.

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Level 12

Re: unable to play any video

Have you made any recent changes to the channel?  What service are you using for hosting?  Are you using secure protocol (https) for the videos?

FREE Windows desktop software for creating and managing MRSS, JSON, and FireTV feeds @ https://github.com/rrirower. No Programming knowledge required.
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Level 7

Re: unable to play any video

No change was made to channel.

2 weeks ago, I added french as supporting language in channel information, and since then it was fine.

Yes we are using Https to publish hls stream.

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Level 7

Re: unable to play any video

it looks some sort of subscription got added to the channel. after the 4th video, it shows a message saying "start subscription".

anyone knows how to remove this. our channel is free to watch and there is no subscription involved.

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Level 12

Re: unable to play any video

DP does not support a subscription model. Did you build the channel with the sdk, or, DP?  If sdk, you need to post in the other developers forum.

FREE Windows desktop software for creating and managing MRSS, JSON, and FireTV feeds @ https://github.com/rrirower. No Programming knowledge required.
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Level 7

Re: unable to play any video

built with DP. There is no option on dashboard for subscription, though channel seems forcing it.

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Level 9

Re: unable to play any video

Change your Itemids to new ones. For example add a letter before current one (1234567 -> R1234567) , make new jason with new name and let Roku digest, Publish and wait for at least 6 hours. 

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Level 7

Re: unable to play any video

I have changed id for all assets and also updated the feed url. however there is no change in channel playback. there is still same message appear against every video saying "start subscription"

And roku developer/partner support is not providing any info.

anyone experiencing similar issue?

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Level 11

Re: unable to play any video

What do you mean Partner Success isn't providing any info?  Have they just not written you back as of yet?  They tend to take a few days to respond, and don't work weekends. It's not ideal response time but it's what they provide.

 

Anyway, definitely sounds like a Roku backend glitch, esp if you're sure it's a DP channel.

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