Roku Direct Publisher

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Level 7

Existing Channel no longer displays content; just search and info icon

This seems to be a common issue but want to see if something new has cropped up.

Have a channel that's been running for awhile, all good.  Today, out of the blue, all I see once the channel loads is the search and info icon, neither of which can be selected.  When the channel loads, it kind of appears it'll load. . .but nada.

Any help available on this?

Thanks.

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Level 12

Re: Existing Channel no longer displays content; just search and info icon

Have you tried the steps included in Possible Resolution for strange DP channel errors ?

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Level 12

Re: Existing Channel no longer displays content; just search and info icon

If it continues then yeah, check your feed & file. Maybe even duplicate it to a new name/location and try resubmitting it, see if Roku gives you any errors upon import. TBH it sounds like something with your tags/categories.  Do you use Vimeo as your host & json creator?  I think there's issues with them. Otherwise make sure you have tags in your feed file & I'd also suggest entering them in the Roku submission checklist under 'Categories'.

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