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haknudsen
Level 7

Channels Not Updating

We recently had to change our hosting service for our videos.  The location of our thumbnails stayed the same. I updated the URLs in the json file and now our 2 channels are acting weird.  I have made sure that both are published with the new video URLs and the files are valid.

One channel just shows the top most popular video and 2 recently added(which includes the most popular).  The most popular video plays but not the other recently added video.

The other shows that there are 40 videos and there should be 53.  None of the videos play.

Can someone help me out?

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4 Replies
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Baradanikto
Level 10

Re: Channels Not Updating

Don't assume you have no errors if you are using a Json lint program to validate your feed file.  They don't catch all errors.   Additionally, have a look at Possible Resolution for strange DP channel errors for something to try.  There have been many posts from other channel developers reporting strange errors on DP channels.  Roku recently updated the firmware related to DP channels as a fix to some of these problems.

Lastly, if all else fails, consider posting your feed file for others to have a look at any potential problems.

Windows desktop software for creating and managing MRSS, JSON, and FireTV feeds @ https://github.com/rrirower. No Programming, JSON or MRSS knowledge required.
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rfm1963
Level 8

shortFormVideos JSON has 2 videos but only displays 1 on ROKU channel

shortFormVideos JSON has 2 videos but only displays 1 on ROKU channel. I posted the JSON file below.

 

{
"providerName": "XXXXXX",
"language": "en-us",
"lastUpdated": "2020-01-28T18:12:32.125Z",
"shortFormVideos":
[{
"id": "100001",
"title": "Video 1",
"shortDescription": "2 Video Test 1 Max 200 characters",
"longDescription": "Test Long description (<500 characters) of my video",
"thumbnail": "https://amazonaws.com/image1.jpg",
"genres": ["comedy"],
"tags": ["comedy"],
"releaseDate": "2020-01-28",
"content":
{
"dateAdded": "2020-01-28",
"captions": [],
"duration": 600,
"videos":
[{
"url": "https://amazonaws.com/movie.mp4",
"quality": "HD",
"videoType": "MP4",
"bitrate": 1000
}]
},
"id": "100002",
"title": "Video 2",
"shortDescription": "2 Video Test 2 Max 200 characters",
"longDescription": "Test Long description (<500 characters) of my video",
"thumbnail": "https://amazonaws.com/image1.jpg",
"genres": ["comedy"],
"tags": ["comedy"],
"releaseDate": "2020-01-28",
"content":
{
"dateAdded": "2020-01-29",
"captions": [],
"duration": 240,
"videos":
[{
"url": "https://amazonaws.com/LQ.mp4",
"quality": "HD",
"videoType": "MP4",
"bitrate": 1000
}]
}


}]
}

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Baradanikto
Level 10

Re: shortFormVideos JSON has 2 videos but only displays 1 on ROKU channel

@rfm1963Please post a separate question so that the original poster can receive an appropriate response.  If need be, please refer to this post in your question.

Windows desktop software for creating and managing MRSS, JSON, and FireTV feeds @ https://github.com/rrirower. No Programming, JSON or MRSS knowledge required.
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haknudsen
Level 7

Re: Channels Not Updating

I tried everything in the linked post and no changes.  So I created 2 new channels with the exact same json files and they both work.

So there is something weird going on with those 2 channels and it isn't the json files.

No idea where to go from here...

 

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