Perhaps I'm daft - or this is only for PUBLISHED channels, but where on the "Publish and Publish" page is there an update button?
I have "click the link below to add a channel to your account"
"Update" only seems to be present when the channel is published (I verified with another published channel)
@mkammes You may have stumbled onto something. Perhaps the steps will not work on an unpublished channel. Updating a channel may force an event within DP that infuses the new Roku code for your channel. It's pure speculation on my part, but, it would not surprise me if updating triggers the "fix".
Additionally, I believe you need to visit a page within your dashboard and make a change before the Update button becomes available.
FWIW, the issue is still happening, as I can verify given the "version" of the channel on Roku vs the version as defined on my DP channel.
I did follow your instructions and even refreshed the feed *and* even changed the layout from Hero to Standard - just to *try* and force some changes. No dice.
I really hate to blindly point at Roku and cast blame, but I can't find anything else on my end, and nothing that would manifest the same issue with others on this thread.
It's been suggested I move the channel to an SDK variant, as you don't have to wait for Roku's DP function to ingest the feed. Oncebuilt, the feed changes are almost immediate.
While that makes sense, DP was meant as a way to NOT have to program against the SDK.
I haven't received any responses to emails or to @ tags on Twitter.
I received an email, but support asked, " few titles that are in your feed but are not appearing in your channel?"
Obviously per this thread that's not at all the issue; it's a failure for unpublished Direct Publisher channels to receive any updates I'm hoping the root cause is being worked on.
Any updates from others?
This has been happening to me too I have three videos that have not uploaded , I mean the version went higher the preview shows the videos are supposed to be there, they show 10, videos ingested successfully, I got a notice that it published successfully, but yet three videos have not shown up . Its supposed to have 11 but it has 8 could it be the holiday weekend
Same problem here. Looks like around every long weekend, they have this problem. I think they hired someone to click on the Update button every 6 hours, and that poor employee needs some break . I bet Monday morning, everything going to be fixed by itself.