Roku Direct Publisher

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podworx
Streaming Star

Channel No Longer Loads Correctly

This just started happening last night and continues.

All of my DP-based Roku channels no longer function.  After the splash screen loads, the channel appears to be trying to load/display the videos (you see a ghosted version of the videos a few times) then only displays the Search and About options.

I've five different channels, all doing the same thing.

I'm using the Smart TV Wordpress plugin to generate the json feed.  (And have been doing so for years.)

I've sent a message to Roku support. . .nothing back yet.

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35 REPLIES 35
Susiej
Newbie

Re: Channel No Longer Loads Correctly

I’m having the same problems which started last night.

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podworx
Streaming Star

Re: Channel No Longer Loads Correctly

I'm curious. What are you using to create your JSON feed?

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podworx
Streaming Star

Re: Channel No Longer Loads Correctly

Roku support said, because this is a DP channel, they are no longer providing any support.

 

Great.

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TVChannelDevel
Binge Watcher

Re: Channel No Longer Loads Correctly

All our channels same issue. 

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TVChannelDevel
Binge Watcher

Re: Channel No Longer Loads Correctly

We'll remove all our channels as there is no more support.

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jsonnentag
Streaming Star

Re: Channel No Longer Loads Correctly

Same thing here.

What a LAME company!  They said the channels were being removed in January 2024!

They fire a bunch of employees and provide no continued functionality to match previously listed statements.

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HDRomper
Channel Surfer

Re: Channel No Longer Loads Correctly

Same here. It started on Saturday for me. All our channels are down. Looks like Roku left us in the dirt even though we are supposed to have until Jan 2024 to convert.

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derekwongmi
Channel Surfer

Re: Channel No Longer Loads Correctly

Same here.

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RokuJohnB
Community Moderator
Community Moderator

Re: Channel No Longer Loads Correctly

Hi @community users,

Thank you for keeping us posted!

We'd like to know more about the issue that you're experiencing with the channels since they are not correctly loading. What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV) Are you getting any error messages or error codes when trying to play content? What troubleshooting steps have you taken so far? In the meantime, please try to restart your modem and router, then the Roku device by going to settings, system, power, and system restart.

We look forward to hearing from you soon, and we will continue to assist you.

Kind regards,

John

John
Roku Community Moderator
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