Roku Direct Publisher

Roku Direct Publisher - the easiest way to create a great TV experience. Learn more about how to create a Roku channel and share your experiences with others.
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avenger1340
Reel Rookie

Cannot add a custom category becasue no matching items are being read from my OTTfeed

My videos are no longer updating from OTTfeed, and when I checked my channel on Roku, I noticed that one video had an improper tag which I fixed, and the categories was completely failing not allowing me to update the channel at all. I went, saw the custom tags selected but removed them. Now I can't add any back. It's like Roku is not communicating with OTTfeed at all now. I feel like others are having a similar issue but I cannot find any help or any steps that was provided that indicated any help whatsoever. This is incredibly frustrating.

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4 REPLIES 4
avenger1340
Reel Rookie

Re: Cannot add a custom category becasue no matching items are being read from my OTTfeed

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avenger1340
Reel Rookie

Re: Cannot add a custom category becasue no matching items are being read from my OTTfeed

I contacted OTTfeed. They reached out to Roku and they are apparently aware of this issue and is working on solving it. Apparently a bug is going on that broke this between the Roku and OTTfeed.

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sattun
Roku Guru

Re: Cannot add a custom category becasue no matching items are being read from my OTTfeed

We added a new domain to the content feed, this will fix the Roku category issue.

​​Here is a step-by step instructions on how to do it:​

https://help.ottfeed.com/article/roku-direct-publisher-categories-from-feed-not-showing-on-the-roku-...

OTTfeed: Lease a custom Roku SDK for $99/month go to https://OTTfeed.com/lease
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avenger1340
Reel Rookie

Re: Cannot add a custom category becasue no matching items are being read from my OTTfeed

@sattun Thank you! It got me past the categories and worked just as the steps said. Thank you again!

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