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genepensiero
Level 7

Thumbnail could not be downloaded / Required video url is unreachable.

Anyone else running into these errors? 

Our json feed is valid. At random times, Roku will say that a handful of our videos and thumbnails aren't working. But, the links work fine. Errors will go away for a while, then a few weeks later pop back up. Not always the same files/links. 

The errors are:

'#' items have error: Required video url is unreachable.
 items have error: Thumbnail could not be downloaded.[/font][/size][/color]
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3 Replies
Baradanikto
Level 9

Re: Thumbnail could not be downloaded / Required video url is unreachable.

Could this be a permissions issue with your video hosting service?
Windows desktop software for creating and managing MRSS, JSON, and FireTV feeds @ https://rrirower.wixsite.com/software. No Programming, JSON or MRSS knowledge required.
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tim1607
Level 7

Re: Thumbnail could not be downloaded / Required video url is unreachable.

"Baradanikto" wrote:
Could this be a permissions issue with your video hosting service?

+1
That would be my thought also.  It could also be a bandwidth limitation with the hosting company. 
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genepensiero
Level 7

Re: Thumbnail could not be downloaded / Required video url is unreachable.

Thanks for the input guys. 

Permissions are all good.

No bandwidth limits. 

The errors occur randomly. 

At 3pm on 11/11 I was getting 17 urls and 38 thumbnails "unreachable".

Then at 2:35am on 11/12 I was getting 10 urls and 31 thumbnails "unreachable".
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