Roku Developer Program

[oa24153]

I'm getting this error on publishing a channel for certification testing, i have introduction page on the start of the app. My app is rejected how do i resolve this issue?

Message:

While watching media player events, nothing was found. The active application aapname (dev) shows "introImage" as the active element. Suggest looking if not logged in or navigation steps for playing content has changed

Description:

Deep linking enables users to get to your content faster from the Roku UI via Roku's content discovery features (for example, Roku Search and Roku home screen banners).

[RokuJonathanD]

Hi @oa24153,

Have you taken a look at our Deep Linking documentation?

Also, make sure you have provided Deep Linking test parameters in the Developer Dashboard prior to trying to publish your channel.

[RokuTomC · Accepted solution]

Our automated Certification Testing tool is not yet equipped to run deep linking or content playback performance tests on a channel that has an intermediary introduction screen such as the one you're describing here. 

Our Partner Success team is aware of this shortcoming and is available to grant exemptions to these testing requirements on a case-by-case basis. Please go ahead and contact them via our web contact form, and they'll help launch your channel — https://developer.roku.com/contact

Note that we are constantly improving our certification automation tooling, and may introduce updates in the future that enable testing on a channel like yours from within the Developer Dashboard in the future.