kstage
Channel Surfer
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11-01-2019
11:45 AM
Audio Issue when Device Upgraded to 9.2.0
We encountered an issue when playing videos with DRM on HE-AAC audio (Smooth). No audio heard. Same video plays ok on earlier firmware version.
HLS (no DRM) on HE-AAC plays ok with audio.
VERSION |
DRM |
AUDIO CODEC |
AUDIO ISSUE |
Version 9.1.0.4919 |
NO DRM |
AAC (HE-AAC/LC) |
NO |
|
WITH DRM |
AAC (LC) |
NO |
|
WITH DRM |
AAC (HE-AAC/LC) |
NO |
Version 9.2.0.4131 |
NO DRM |
AAC (HE-AAC/LC) |
NO |
|
WITH DRM |
AAC (LC) |
NO |
|
WITH DRM |
AAC (HE-AAC/LC) |
YES |
NOTE: DRM IS PLAYREADY |
[Topic relocated to appropriate location]
2 REPLIES 2

atc98092
Community Streaming Expert
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11-01-2019
01:16 PM
Re: Audio Issue when Device Upgraded to 9.2.0
What Roku device are you using?
Dan
Roku Community Streaming Expert
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Roku Community Streaming Expert
Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
I am not a Roku employee, just another user.
kstage
Channel Surfer
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11-06-2019
01:38 PM
Re: Audio Issue when Device Upgraded to 9.2.0
4630X - Roku Premiere+ (9.2.0 build 4131-29)
4660X - Roku Ultra (9.2.0 build 4131-46)