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kstage
Level 8

Audio Issue when Device Upgraded to 9.2.0

We encountered an issue when playing videos with DRM on HE-AAC audio (Smooth). No audio heard.  Same video plays ok on earlier firmware version.

 HLS (no DRM) on HE-AAC plays ok with audio.

VERSION

DRM

AUDIO CODEC

AUDIO ISSUE

Version 9.1.0.4919

NO DRM

AAC (HE-AAC/LC)

NO

 

WITH DRM

AAC (LC)

NO

 

WITH DRM

AAC (HE-AAC/LC)

NO

Version 9.2.0.4131

NO DRM

AAC (HE-AAC/LC)

NO

 

WITH DRM

AAC (LC)

NO

 

WITH DRM

AAC (HE-AAC/LC)

YES

NOTE:  DRM IS PLAYREADY

   

 

[Topic relocated to appropriate location]

2 REPLIES 2\
atc98092
Community Streaming Expert

Re: Audio Issue when Device Upgraded to 9.2.0

What Roku device are you using?

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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kstage
Level 8

Re: Audio Issue when Device Upgraded to 9.2.0

4630X - Roku Premiere+ (9.2.0 build 4131-29)

4660X - Roku Ultra (9.2.0 build 4131-46)

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